Frequently Asked Questions
We’ve Got Your Answers
We are always happy to answer questions about our products and services. If you don’t see your question listed below, feel free to send us an email and ask.
Our most frequently asked questions
Customer support is one of our highest priorities*. We can’t guess all of the questions that will come up, but we try to list as many as possible so you can get your answers fast. Don’t see your question? Shoot us an email (here).
Billing Questions
I don’t have a Paypal Account, how can I pay for my Pro Membership?
A Paypal account is not required for payment. You can use a credit card without having a Paypal account. Select the “Use Credit Card” option below the login during check-out.
Can I get a refund?
Unfortunately, no. We do not offer prorated or any other refunds currently. We don’t have any refund policy. You are free to cancel your subscription at any time, but we do not refund for unused time.
Am I locked into an extended contract, or can I cancel my subscription?
No, you are not locked into an extended contract, and yes, you are free to cancel your subscription at any time. Our focus is on providing educational content, analytical tools, and user support, while offering the flexibility to cancel your subscription at any time. You are NOT locked into a long-term contract. You can do so by accessing your billing & Payment history page (here).
Are there extra fees or charges for your Pro Membership?
Nope. Platform access and included services are currently available for $29 per month, billed monthly on a recurring basis. Pricing is subject to applicable taxes, fees, and future changes.
Trader’s Dashboard
What is Trader’s Dashboard software?
Our Trader’s Dashboard is a UI (User Interface) or dashboard that runs all of our apps. Sort of like how a trading platform runs charts and other apps. All of our Pro trading tools are hosted on the Trader’s Dashboard software.
Do I have to install the Trader’s Dashboard software?
Nope, it runs inside your web browser. We host, run and process everything on our servers. Just click the link from your Pro Membership page, and the software will load automatically. We recommend using Google Chrome for the best experience.
Can the Trader’s Dashboard software run on a Mac or Linux machine?
Yes, the software web-based and will run on any major web browser. We recommend using Google Chrome for the best experience.
Do I need to purchase a Forex data feed to run the tools?
Nope, we include all of the data feed with your Pro Membership. There are no fees beyond the monthly fee (currently $29 per month and less if you prepay)For details, Click here. One fee covers everything you need to use our trading tools.
Trading Systems & Trading Tools
How do I use your trading tools?
We provide detailed training and explain everything in detail after you sign-up. All of our trading tools run via our Trader’s Desktop software, but all of our technology is web-based and hence there is no need to install anything. Our tools are designed to present market information in a clear and accessible format, although effective trading still requires experience, independent analysis, and risk management.
Can I install your trading tools on my trading platform?
The short answer is no. Our tools don’t work like other trading tools, so they will not run on standard trading platforms. Most of our tools run as dashboards and display data for multiple currency pairs from the same chart. Put simply: Our tools incorporate distinctive analytical and workflow features developed for our platform.
Are your trading tools hard to learn and use?
Not really. The learning curve is different for everyone, Our tools are designed to present market information in a clear and accessible format, although effective trading still requires experience, independent analysis, and risk management. We offer a full user manual, training videos, and Weekly live trading examples (these examples do not guarantee profits or successful trades)
What do I need to run your software and trading tools?
You need an active connection to the internet and a web browser (i.e., Google Chrome, Safari, Microsoft Edge, etc…). There is nothing to install or run locally on your PC or Mac. The platform runs within a web browser and is designed for efficient local resource usage. Performance and availability may be affected by network conditions, browser settings, scheduled maintenance, or third-party service interruptions.
* Forex trading involves substantial risk of loss and is not suitable for all investors. You should make sure you understand the risks involved, seeking independent advice if necessary.
Past performance is not indicative of future results.
Try Our Forex Matrix Trade Signals
Become a 4XVision Pro Member and leverage the power of our fully automated trading signals!*
* Signals do not guarantee profits or successful trades
# Forex trading involves substantial risk of loss and is not suitable for all investors. You should make sure you understand the risks involved, seeking independent advice if necessary. Past performance is not indicative of future results.