authentication problem

[chip15]

I have an authentication problem and can't login anymore in my pro account.
And so I can't create a support ticket.
I already tried to contact the support using the normal contact form on the website but I didn't get any answer yet and I don't know if you got my message.
Can you check please my account and take a look what is wrong.
Thanks for your help

 

[dan.campbell]

I have an authentication problem and can't login anymore in my pro account.
And so I can't create a support ticket.
I already tried to contact the support using the normal contact form on the website but I didn't get any answer yet and I don't know if you got my message.
Can you check please my account and take a look what is wrong.
Thanks for your help

Sorry about that. It looks like you tried to log in from more than one IP at the same time, so your account was locked. I reset your account. You should be fine now. If you have an IP issue, let us know.

 

[chip15]

Perfect. Thanks a lot for your help.